Hellenic Seaways

ROUTES IN CYCLADES - DODECANESE - NORTH AEGEAN
If the trip date is duringHIGH SEASON(03/04/26-19/04/26 & 28/05/26-13/09/26), the following applies:

• 14 days before departure: Tickets are canceled without cancellation fees or they can be converted to open date tickets or for another departure date.
• From 14 days up to 7 days prior to departure: A 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
• From 7 days up to 12 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
• From 12 hours up to the departure: A 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or to travel another date.
• After departure: Tickets cannot be canceled or converted to open date tickets or to another date.

DuringLOW SEASON(all other dates):
• 3 days before departure: Tickets are canceled without charge or can be converted to open date tickets.
• From 3 days up to 3 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
• From 3 hours up to the departure: A 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or to travel another date.
• After departure: Tickets cannot be canceled or converted to open date tickets or to another date.

ROUTES in SARONIC ISLANDS
If the trip date is duringHIGH SEASON (03/04/26-19/04/26 & 28/05/26-13/09/26), the following applies:

• 4 days before departure: Tickets are canceled without cancellation fees or they can be converted to open date tickets or for another departure date.
• From 4 days up to 4 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
• From 4 hours up to the departure: A 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or to travel another date. In Piraeus-Aegina-Agistri-Methana route, tickets can be converted to open date tickets or for another departure date, up to the departure.
• After departure: Tickets cannot be canceled or converted to open date tickets or to another date.

DuringLOW SEASON(all other dates):
• 1 day before departure: Tickets are canceled without charge or can be converted to open date tickets.
• From 1 day up to the departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
• After departure: Tickets cannot be canceled or converted to open date tickets or to another date.

ROUTES PIRAEUS-HERAKLION & PIRAEUS-MILOS-CHANIA
If the trip date is duringHIGH SEASON (03/04/26-19/04/26 & 28/05/26-13/09/26), the following applies:

• 14 days before departure: Tickets are canceled without cancellation fees or they can be converted to open date tickets or for another departure date.
• From 14 days up to 7 days prior to departure: A 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
• From 7 days up to 3 hours before the departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
• From 3 hours up to the departure: A 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or to travel another date.
• After departure: Tickets cannot be canceled or converted to open date tickets or to another date.

DuringLOW SEASON(all other dates):
• 1 hour before departure: Tickets are canceled without charge or can be converted to open date tickets.
• From 1 hour up to the departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
• After departure: Tickets cannot be canceled or converted to open date tickets or to another date.

Partial cancellation of tickets in special packages "1 Passenger and Car" & "Whole Cabins and Car" of this route is not allowed. Tickets of these packages can only be cancelled in total.

ROUTES in ADRIATIC SEA (INTERNATIONAL ROUTES)
Ticket cancellations are made at the central offices of Superfast Ferries or at the travel agency that issued the tickets.
• Tickets are 100% refundable if the cancellation is made up to 22 days before the departure.
• Tickets are 80% refundable if the cancellation is made from 21 days to 8 days before the departure or they can be converted to open date tickets.
• Tickets are 50% refundable if the cancellation is made from 7 days to 24 hours before the departure or they can be converted to open date tickets.
• If the cancellation is made less than 24 hours before the ferry departure or if the passenger does not show up at embarkation, then the tickets are not refundable at all but they can be converted to open date tickets up till 4 hours before departure time.
• Above refund policy is not valid to tickets issued with a special offer (e.g. Early Booking). In such cases, the cancellation terms of the offer are applicable.

OPEN DATE TICKETS for Domestic routes: Open date tickets are valid for two years. Tickets which have been converted to open date, are cancelled according to the cancellation terms and conditions of the originally issued tickets. If passengers wish to travel on a date when a higher fare is in force, then they must pay the difference between the current and the pre-paid open ticket fare. If the new tickets are cheaper, the difference in rates is not refunded. Open date tickets are cancelled without fees when they have been originally issued as open date.
Super economy tickets are offered for limited number of tickets. These tickets cannot be cancelled or amended for another hour or departure date.
* Tickets can only be invalidated by the issuing agency and they cannot be invalidated over the phone. Passengers who wish to cancel their tickets must hand them over to the issuing agency.

OPEN DATE TICKETS for International routes: Open date tickets are valid for one year from the initial travel date. Open date tickets are not valid for embarkation unless replaced by new tickets with the date of departure.
If the fare of the new ticket is higher, passengers have to pay the difference. If the fare of the new ticket is lower, the difference in price is not refundable.
Open date tickets and replaced tickets are subject to the cancellation policy of the initial ticket.

Tickets issue:

All tickets must be issued with the name of the passenger on it, the sex and the age. If the passenger is a person with special needs, this must be made clear during the ticket issue. It is forbidden to issue a ticket on board, which is why passengers must issue tickets on time. Children up to 4 years old do not pay a ticket but they have to hold a ticket with zero fare.

Ticket cancellation:

The tickets can be cancelled only through the travel agent. You can not cancel a ticket by phone. The cancelled tickets must be returned to the travel agent.

Passengers Tickets Conditions
 

Approved by the Hellenic Ministry of Mercantile Marine
• The ticket is issued in the passengers name, is personal and non-transferable. It is valid only for the class and the trip for which it was issued.
• The fare does not include catering.
• Passengers should be at the embarkation area of the ship one (1) hour before departure. If the passenger is not in time for sailing, he/she is not entitled to a refund of the fare.
• Children up to 4 years old travel free of charge and are not entitled to bed, while children over 4 and up to 10 years old pay a reduced fare and are entitled to bed.
• The bearer of a full ticket is allowed to carry free of charge luggage up to 50 kilos or 1 cubic meter.
• In case of loss of the ticket, it will not be replaced nor the fare will be refunded. The shipping company is not responsible for any damage or loss of the passengers luggage that is under the personal care of him/her during the trip.
• Jewellery, money and valuable objects may be delivered to the ships accounting office for safekeeping.
• The shipping company will not be responsible for any delay in sailing, deviation and not keeping normal route, due to bad weather conditions or orders of the Ministry of Mercantile Marine or the Harbor Authorities or due to force major.
• It is forbidden to the passengers to carry explosives, inflammable, incendiary and dangerous in general materials.
• The passengers are responsible for the observance of the Harbor, Sanitary and Custom regulations. The passengers should comply with the captains and the crew orders regarding the maintenance of order and the safety of the ship.
• The passenger should address any complaint during the trip to the ships captain or first mate and after the arrival, to the shipping company or to the Harbor Authorities.
• If for any reason the travel is cancelled due to the ships responsibility, the fare is refunded without any further obligation of the shipping company towards the passenger.
• The shipping company has the right, after approval of the Ministry of Mercantile Marine, to replace the vessel for which the ticket was issued with another vessel.

Vehicle Transport Receipt Conditions

Approved by the Hellenic Ministry of Mercantile Marine
• The drivers are obligated to load and unload their vehicle.
• The vehicles should be at the waiting for shipment area one (1) hour before departure and in any case on the time prescribed by the Port Regulation in force.
• The driver is not entitled to refund of the fare if he is not in time for sailing, while if he states before sailing his intention not to ship his vehicle, he is entitled to a refund of half of the fare.
• In case of loss of vehicle transport receipt, the fare is not refunded.
• The vehicles passengers have to get out of them before their shipment aboard.
• The passengers should carry with them objects that they need during the travel. After sailing the entrance to the vehicle station is forbidden.
• The transportation of explosives, incendiary and dangerous in general materials is forbidden. The priority order is determined by the Port Regulations of each Harbor Authorities, where the vehicles are shipped.
• Unaccompanied alternative fuel vehicles (AFVs) are not permitted to be transported - boarded. Furthermore, AFVs that have damage in their power supply, their tanks, or accumulators, in case these have not been removed, will not be allowed to board the vessels. The respective driver-owner of the AFVs shall be solely responsible for ensuring that the vehicle in question is not damaged or defective in its fuel supply system or batteries. Alternative Fuel Vehicles (AFVs) are considered hybrid & electric vehicles and vehicles using liquefied and compressed gaseous fuels.