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April Rivera
70 yo - 1 bookingsabout 1 year agoTranslated From English
Fantastic Journey!
Booking ProcessInfo ProvidedNotificationsCustomer ServiceTrip In South Africa: Pretoria > Port Elizabeth > Cape Town > Durban
Everything was handled professionally and efficiently from start to finish. The staff went above and beyond with their exceptional attention to detail and prompt responses. The comprehensive travel information made planning our multi-city journey absolutely seamless.
Tammy Solis
86 yo - 5 bookingsabout 1 year agoTranslated From English
Average experience
Trip In Greece: Athens > Santorini > Mykonos
Nancy Richards
39 yo - 3 bookingsabout 1 year agoTranslated From English
Outstanding customer support and an effortless booking experience from start to finish
Booking ProcessInfo ProvidedNotificationsCustomer ServiceTrip In Brazil: São Paulo > Salvador > Rio de Janeiro > Brasília
The booking experience was very pleasant and straightforward, with excellent communication throughout. The support team responded quickly to my inquiries.
Christopher Johnson
33 yo - 4 bookingsabout 1 year agoTranslated From English
Memorable Experience!
Booking ProcessInfo ProvidedNotificationsCustomer ServiceTrip In China: Shanghai > Guangzhou > Beijing > Xi'an > Shenzhen
The service quality exceeded my expectations, from the intuitive booking platform to the exceptional customer support. The detailed information provided about each destination was particularly helpful.
- Stacey Lee
62 yo - 4 bookingsabout 1 year agoTranslated From English
Excellent Service!
Booking ProcessInfo ProvidedNotificationsCustomer ServiceTrip In Japan: Hiroshima > Kyoto > Osaka > Nara > Tokyo
An exceptional experience with flawless service throughout. The customer service team went above and beyond to ensure everything was perfect.
- Stephen Cantu70 yo - 4 bookingsabout 2 years ago
Translated From English
Satisfactory service
Booking ProcessInfo ProvidedNotificationsCustomer ServiceTrip In Greece: Santorini > Athens > Mykonos
Great information and helpful customer service made up for the minor booking issues. Overall, a positive experience.
- Brian Andrews
85 yo - 3 bookingsabout 2 years agoTranslated From English
Satisfactory service
Booking ProcessInfo ProvidedNotificationsCustomer ServiceTrip In Russia: Kazan > Sochi > Moscow > Saint Petersburg
Despite some booking hiccups, the excellent customer service and helpful information made this a satisfactory experience.
- Kirk Nelson
40 yo - 4 bookingsabout 3 years agoTranslated From English
Average experience
Booking ProcessInfo ProvidedNotificationsCustomer ServiceTrip In Thailand: Bangkok > Phuket > Krabi > Pattaya
Excellent customer service but poor booking process. The information provided was insufficient for proper planning.
Answer by Ferrytickets agent Maria L.We're truly sorry to hear about your experience. While we’re glad to know you found our customer service excellent, we understand your frustration with the booking process. We recognize that the information provided was insufficient and made proper planning difficult. Please be assured that we are actively reviewing and improving our communication and booking procedures to ensure a smoother experience moving forward. - William Perkins62 yo - 4 bookingsabout 3 years ago
Translated From English
Below expectations
Booking ProcessInfo ProvidedNotificationsCustomer ServiceTrip In China: Guangzhou > Xi'an > Shanghai > Beijing > Shenzhen
Poor customer service and numerous technical issues made this experience disappointing.
Answer by Ferrytickets agent Maria L.We're sorry to hear about your experience. We are actively working on the areas you highlighted to improve our service. - Andrew Mccarthy73 yo - 5 bookingsabout 3 years ago
Translated From English
Below expectations
Booking ProcessInfo ProvidedNotificationsCustomer ServiceTrip In Thailand: Pattaya > Phuket > Chiang Mai
Poor customer service and problematic booking process made this a frustrating experience.
Answer by Ferrytickets agent Sofia M.We're sorry to hear about your experience. We are actively working on the areas you highlighted to improve our service. - Load More
