Reviews and ratings - Page 2

Fast, clear and reliable. I definitely recommend it.

Planning my trip across Brazil was made remarkably simple thanks to this service. The booking platform was user-friendly and efficient, guiding me through each step without any confusion. I particularly appreciated the detailed information provided about each city, including cultural insights, transportation options, and safety tips that proved invaluable during my travels. The customer support team deserves special recognition for their professionalism and quick response times - they resolved my few questions within hours, even accommodating a last-minute change to my itinerary. While the notification system was generally reliable, there was one instance where an update about a minor schedule change arrived later than I would have preferred. Nonetheless, this was a minor hiccup in what was otherwise a flawless experience that allowed me to focus on enjoying Brazil's incredible diversity.

Navigating China's vast and complex transportation system as a foreigner seemed daunting, but this service made it remarkably simple and enjoyable. The booking platform was intuitive and provided clear comparisons between different travel options, helping me make informed choices that balanced cost, comfort, and timing. The destination guides were particularly impressive - packed with practical advice about local customs, must-see attractions, and even phrase translations that helped me connect with locals. While most notifications were prompt, there was one occasion where a gate change at Guangzhou station wasn't communicated as quickly as I would have liked, though the customer service team quickly helped me adjust my plans when I contacted them. Their 24/7 support was invaluable when I needed last-minute advice about visiting the Terracotta Warriors. This comprehensive service transformed what could have been a stressful trip through China's megacities into a smooth and deeply rewarding cultural experience.

Easy to plan with kids. Clear info and timely alerts made it stress-free.

From the moment I began planning my trip to Japan until the final day of my journey, the service I received was nothing short of exceptional. The booking process was seamless and intuitive, allowing me to easily customize my multi-city itinerary. The information provided about each destination was comprehensive and accurate, helping me make informed decisions about my travel plans. What truly stood out was the customer service team's responsiveness and attention to detail - they promptly addressed my inquiries and even provided personalized recommendations that enhanced my experience. The notification system kept me well-informed at every stage, from booking confirmations to last-minute updates. This level of service transformed what could have been a stressful trip planning process into an absolute pleasure.

Missed two critical updates. Booking was fine, but support was slow.

Works well overall. UI could be faster. Good alerts and solid guidance.

My Greek island hopping adventure was largely enjoyable thanks to some strong service elements, though let down by one significant flaw. The booking process was straightforward and efficient, allowing me to easily arrange the complex inter-island transportation. The provided information about each destination was exceptional - packed with historical context, local tips, and even recommendations for off-the-beaten-path experiences that became trip highlights. Customer service was also responsive when I needed assistance rearranging a ferry booking. However, the notification system was nearly non-functional - I missed several important updates about schedule changes and had to proactively check each booking status. This created unnecessary stress and last-minute scrambling that marred what should have been a perfectly relaxing island vacation. With improvements to the notification system, this service could provide an outstanding Greek travel experience, but currently it's a mix of excellent and inadequate components.

Despite some booking hiccups, the excellent customer service and helpful information made this a satisfactory experience.

My Thai vacation was a tale of two very different service experiences. On one hand, the customer service team was absolutely stellar - responsive, friendly, and incredibly knowledgeable about Thailand's travel nuances. They saved my trip when I encountered a hotel booking error in Phuket, quickly arranging alternative accommodations that actually exceeded my original choice. Notifications about travel changes were also timely and clear. However, the initial booking platform was needlessly complicated, with confusing options and unclear pricing structures that made comparing alternatives difficult. Most disappointing was the almost complete lack of useful destination information - what little was provided was generic brochure material without the practical tips or cultural insights needed to truly experience Thailand. While the excellent customer support compensated for many shortcomings, the service needs more consistency between its different components to deliver the seamless experience promised.