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Erica Rose
33 yo - 5 bookingsabout 6 years agoOriginal review in English
Below expectations
Booking ProcessInfo ProvidedNotificationsCustomer ServiceTrip In Japan: Osaka > Hiroshima > Nara > Tokyo
My highly anticipated trip to Japan was unfortunately plagued by numerous service failures from start to finish. The booking platform was riddled with technical glitches - freezing during transactions, displaying incorrect pricing, and even double-booking one of my Shinkansen tickets. While the destination information provided was comprehensive and accurate once I could access it, the organization made finding specific details needlessly difficult. Customer service was the most disappointing aspect - responses to my urgent queries about the double-booking took over 48 hours, and the solutions offered were impractical. Notifications about important changes were inconsistent, with some arriving too late to be useful. The only saving grace was the quality of the informational content, but this couldn't compensate for the multiple frustrations that turned what should have been a seamless Japanese adventure into a stressful series of logistical challenges.
Answer by Ferrytickets agent Sofia M.We sincerely apologize for the multiple service failures that impacted your trip to Japan. Your experience falls far short of our standards, particularly regarding platform stability and customer service responsiveness. We've since upgraded our booking system infrastructure to prevent the technical issues you encountered, and we've implemented new training protocols for our customer service team to ensure faster, more effective responses. We recognize that no apology can undo the frustrations you experienced, but please know that your feedback has driven significant improvements in our operations. We'd welcome the opportunity to assist with future travels and demonstrate the higher standard of service we typically provide to Japan.
Hayley Martinez
57 yo - 2 bookingsabout 6 years agoTranslated From Hindi
Satisfactory service
Booking ProcessInfo ProvidedNotificationsCustomer ServiceTrip In India: Bangalore > Mumbai > Kolkata > Delhi
Great notifications and helpful customer service made up for the mediocre booking experience.
